This is a book by my friend Wayne Gill.
A. Wayne Gill, Partner
Adorno & Yoss LLP
200 Congress Park Drive, Suite 210
Delray Beach, FL 33445
I have know Mr. Gill for some time and have come to respect him for his integrity. This book while written to address issues with ethnic minorities touches on basic principles that apply to any business as well as the politics that exist. So often people forget simple things that fail to plan and plan to fail or Business is Business.
This book takes it a step further and deal with the truth of customer/client loyalty as well as the systemic issues of inclusion and the fact people hate change even if you are better but if you cannot service them and someone else can for a reasonable price they will go.
So often business owners forget a simple truth - our clients do not exist to keep us in business - rather our purpose is to serve them. Lastly the book deals with the shear tenacity it takes to create a successful business venture. Anyone in business should easily identify and walk away with some learning from this book and I strongly encourage you to purchase it.
http://www.amazon.com/Tales-My-Grandma-Told-Diversity/dp/097978560X/ref=sr_1_1/002-6686262-9728062?ie=UTF8&s=books&qid=1192406156&sr=8-1 
